Terms and Conditions

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

If you have any questions relating to these terms and conditions please contact our Helpdesk by e-mail, or call us on 020 8203 9203 between 09:00 am and 05:00pm Monday to Friday only.

Read our privacy policy here.

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  • Definitions
  • Website use
  • Purchase of goods
  • Returns policy
  • Miscellaneous


  • “Conditions” means these terms and conditions;
  • “Users” means the users of the Website;
  • “We/us” means Cantifix of London Ltd;
  • “Website” means the website located at www.cantifix.co.uk and www.cantifixonline.com,:
  • “Personal Information” means the details provided by you on registration;
  • “Goods” means goods displayed for sale on the Website;
  • “Cookies” means small text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer;
  • “You” means a user of this Website.

Website use


You warrant that the Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects;


You agree to indemnify us harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights

We reserve the right to modify or withdraw all or part of this Website with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.


We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop on this Website, we will ask you to input Personal Information such as your name, e-mail address, billing address, delivery address, telephone number, goods selected, credit card or other payment information and a passcode. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.

We use your information only for the following purposes:

  • Processing your orders;
  • For statistical or survey purposes to improve this Website and our services to you;

By registering and you agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so and in certain circumstances are obliged to so.

Online Sales

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Use of cookies

We use Cookies to keep track of your current shopping session to personalise your experience and to enable you to retrieve your shopping basket at any time. If you do not accept Cookies you will be unable to use this Website to place an order.

Purchase of goods online

Order acceptance

The process required to create the contract between you and us are as follows:

  • You place the order by pressing the confirm order button at the end of the checkout process.
  • We will send you an order acknowledgement email notifying you that your order has been received. This is not order acceptance from us;
  • Once we have checked your order we will then send you an order acceptance email detailing the goods you have ordered and at which point contract completion occurs.
  • All e-mails will be sent to the e-mail address stored in personal information. We do not warrant the safe receipt of this e-mail;
  • Once your order is ready for fabrication, we will send an e-mail confirming fabrication acceptance;
  • As your product is despatched from our factory we will send you a despatch confirmation email.
  • We will notify you by e-mail or telephone, or letter if we do not accept your order;

Non-acceptance of an order may be a result of one of the following:

  • The goods you ordered being withdrawn;
  • Our inability to obtain authorisation for your payment;
  • The identification of a pricing or product description error;
  • Change in input costs leading to an increase in the price of the goods quoted;
  • The delivery service not available on reasonable commercial terms;
  • An inability to meet the customers expected delivery timescale

Contract cancellation of accessories and non made-to-measure goods

You may exercise your right to cancel the contract for the purchase of accessories and non made-to-measure goods by notifying us by e-mail or letter within 8 days of receipt of the goods. For your right to a refund please refer to our Returns policy

Your right to cancel the contract does NOT apply to goods which have been made to your specification, unless they are faulty.

Description of goods

We will take all reasonable care to ensure that all details, descriptions and prices of goods appearing on the Website are correct at the time the information is entered. Although we aim to keep the Website up to date, the information including the description of goods appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.

The price of the goods will ONLY be confirmed once your order is accepted in accordance with our order acceptance policy.

We reserve the right to substitute goods ordered with comparable alternatives when the goods originally specified are unavailable on reasonable commercial terms.

Product guarantees and warranties

We endeavour to ensure our goods and accessories are free of defects at the point of despatch and the receipt of goods by you will deemed to be acceptance of their quality.

In the event that the packaging is damaged you must notify the delivery service straight away and contact the cantifixonline helpdesk, without removing further packaging than necessary to ascertain that the goods are damaged.

In the event goods are received damaged, BUT there was no evidence from the packaging that this was caused during shipment, you must notify the Cantifixonline help desk within 24 hours of delivery. You must preserve all packaging as failure to do so will affect your rights to a refund.

Glass and framework

In the event a defect arises in the glass or framework within the 5 years from the date of delivery, we guarantee to exchange the goods free of charge, provided the defect results directly or solely from a breach by Cantifix of its obligations under the Contract and is not caused as a result of incorrect installation or incorrect treatment before, during or after installation and in no way results from an operation contrary to that recommended by us in literature, howsoever communicated or as a result of inadequate maintenance. We will not warrant to visit the site and you may be requested to return the glass or framework to us before responsibility under the guarantee can be accepted.

Parts and accessories

In the event a defect arises in goods supplied other than glass and framework in the 12 months from the date of delivery, we guarantee to provide a replacement free of charge provided the defect does not result from incorrect installation, incorrect operation or incorrect or inadequate maintenance.

Exclusions and limitations

The Guarantee given by the Company is strictly subject to the provisions and limitations on the liability of Cantifix, set out in the Contract and also to :-

  • Claim being received by Cantifix in writing within the relevant Time Limit for the Goods or accessories, as the case may be, and such claim specifying the nature of the claim and the date of the order;
  • Regular maintenance of the Component Parts and accessories by the Customer;
  • The relevant Time Limits shall run from the date of delivery of the Goods.
  • If a claim is properly made within the relevant Time Limit, Cantifix shall use its best endeavours at its option to either (a) replace the Goods free of charge, or (b) refund such amount of the Price as the Customer has paid for it .
  • If any part of this Guarantee shall be deemed to be invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
  • This Guarantee shall be issued in the first instance in favour of the Customer or as directed by the Customer. The guarantee is not transferable without the written approval of Cantifix.
  • Cantifix will not be liable for defects/damage occurring during installation, unless this occurs as a result of an inherent defect in the product supplied.

Returns Policy

Unwanted purchases

Please check the dimensions of the delivery address for access (including doors, corridors, stairs and alleyways) before making your order. We are unable to take responsibility for the sale of goods that you later find can not be manoeuvred into their installation location

Goods we are able to refund or exchange

We hope you will be pleased with your purchase however should you wish to return any accessory or other non made-to-measure goods bought from us, we will exchange a product provided it is in fully resaleable condition. Returns should be made within 8 days and in original, undamaged packaging.

If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 50% of the original selling price from the refund amount. This does not affect your statutory rights.

Goods we are unable to refund or exchange

We are unable to offer a refund or exchange on personalised, made-to measure items unless they are faulty or damaged.

Delivery charges

We will not refund your delivery charge when an unwanted product is returned. If the goods are faulty or damaged we will not charge for delivery of any replacement parts sent in exchange.

Cancellation of made-to-order goods

Should you wish to cancel your made-to-measure goods after the date of contract but before fabrication commences we will charge a cancellation fee of 20% of the full selling price. Should you wish to cancel your order after the date of commencement of fabrication, but before despatch, we will charge a cancellation fee of 85% of the full selling price. There can be no refund after the date of despatch confirmation.

None of the above conditions affect your statutory rights when goods are faulty or damaged.


Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us. We have copyright to all the photographs used on the website and reproduction is only permitted with our expressed authority.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether expressed or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the goods supplied. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Third party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, goods or other materials or services available on such external websites or resources.


If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.


No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.


Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Cantifix and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.


The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.


The registered office address of Cantifix Limited is Unit 22, Garrick Industrial Centre, Irving Way, London, NW9 6AQ. Vat registration no. 455 1740 52.